Privacy Policy

Last updated: [insert date before publishing]

This is a starting draft covering the essentials for a small UK courier business. It has not been reviewed by a solicitor or data protection specialist. Consider a professional review, or use the free guidance and template on the Information Commissioner's Office (ICO) website before publishing, since this document has real legal weight under UK GDPR.

1. Who we are

Direct Link Haulage Ltd ("we", "us", "our") is a courier and haulage company registered in Scotland, company number SC891999. We are the data controller for the personal information described in this policy.

2. What we collect

Who	What we collect	Why
Customers booking a job	Name, phone number, email, collection and delivery addresses, details of the goods	To arrange, carry out, and invoice the delivery
Website visitors	Basic technical data (browser type, pages visited) only if analytics are added in future	To understand how the site is used, if applicable
Job applicants	CV, contact details, driving licence and right-to-work information	To assess suitability for a role and, where required, to run pre-employment checks

We do not currently use cookies or website tracking technology. If this changes, we will update this policy and add a cookie notice.

3. How we use your information

To arrange and carry out courier and haulage bookings.
To invoice and process payments.
To respond to enquiries and job applications.
To meet our legal and regulatory obligations (for example, tax, insurance, and employment records).

4. Our legal basis for processing

We rely on: performance of a contract (fulfilling a booking you've made), legitimate business interests (running and improving our service), and legal obligation (tax, employment, and insurance recordkeeping). Where none of these apply, we will ask for your consent.

5. Who we share it with

We may share information with the following categories of recipient, only as needed to run the business:

Our accounting software provider, for invoicing and bookkeeping.
Insurance providers, where required to process a claim.
Carrier partners, where a job is part of a contracted network route and requires shared tracking or handover information.
HMRC, Companies House, or other authorities, where legally required.

We do not sell personal data to third parties.

6. How long we keep it

We keep booking and invoicing records for as long as required by UK tax law (currently at least 6 years). Job applicant data not proceeding to employment is deleted after [set your own period, e.g. 6-12 months] unless you ask us to keep it on file for future roles.

7. Your rights

Under UK GDPR, you have the right to:

Ask what personal data we hold about you.
Ask us to correct inaccurate data.
Ask us to delete your data, where we're not required to keep it for legal reasons.
Object to certain uses of your data.
Complain to the Information Commissioner's Office (ICO) if you think we've handled your data incorrectly.

8. Keeping your data secure

We take reasonable steps to protect personal data, including limiting access to those who need it to do their job and using reputable, secure software providers for bookkeeping and communication.

9. Contact us

For any question about this policy or your data, contact info@directlinklogistic.co.uk or +44 7464 415186.